Shipping policy

Ace Flask aims to make every delivery simple, reliable and easy to track.

Order Processing

Orders are generally prepared for dispatch within 1 to 3 business days, excluding weekends and public holidays. Processing times may be longer during launches, peak periods or periods of high demand.

Delivery Within Australia

Available delivery options and applicable shipping costs are displayed at checkout based on the delivery address and order.

Delivery timeframes shown at checkout are estimates and may vary depending on the carrier, destination and circumstances outside the control of Ace Flask.

Tracking

Where tracking is available, tracking details will be provided once an order has been dispatched.

International Delivery

International delivery may be available to selected destinations. Available destinations and shipping options are displayed at checkout.

International orders may be subject to customs duties, taxes or other charges imposed by the destination country. Any applicable import charges are the responsibility of the recipient.

Delivery Delays

Occasionally, carrier delays, severe weather, public holidays or other circumstances may affect delivery times.

For assistance with a delayed or missing order, contact hello@aceflask.com.au with the relevant order number.

Incorrect Delivery Details

Delivery information should be checked carefully before an order is submitted. If an address needs to be corrected, contact hello@aceflask.com.au as soon as possible.

Changes cannot be guaranteed once an order has been processed or dispatched.

Questions

For delivery enquiries, contact hello@aceflask.com.au and include the order number where applicable.