Shipping and Delivery

At Ace Flask, we strive to provide efficient and reliable shipping services for our customers. Please review the following information regarding our shipping policy:

1. Shipping Methods and Carriers We offer various shipping methods to accommodate different preferences and delivery needs. The available shipping methods and carriers will be displayed during the checkout process. Common carriers we work with include Australian Post and Sendle.
   
   
2. Shipping Destinations We currently ship to addresses within Australian and select international destinations. During the checkout process, you will be able to select your desired shipping destination. Please note that some restrictions may apply to certain international locations due to customs regulations or other factors.
   
   
3. Order Processing Time Once your order is placed and payment is successfully processed, we will begin processing your order. Order processing typically takes 1-3 business days, excluding weekends and holidays. Please note that this processing time may vary during peak seasons or promotional periods.
   
   
4. Shipping Time Shipping time refers to the estimated time it takes for your order to reach its destination after it has been shipped. The shipping time depends on the shipping method selected and the destination of your order. During the checkout process, you will be provided with an estimated shipping timeframe based on the selected shipping method and your location.
   
   
5. Tracking Your Order Once your order is shipped, we will provide you with a tracking number and instructions on how to track your shipment. You can use this tracking number to monitor the progress of your package and estimated delivery date through the carrier's website or tracking portal.
   
   
6. Shipping Costs Shipping costs are calculated based on various factors, including the weight and dimensions of the package, the shipping method selected, and the destination. The applicable shipping costs will be displayed during the checkout process before you complete your order.
   
   
7. Customs and Duties (International Orders) For international orders, please note that customs duties, taxes, and other fees may be imposed by the destination country. These additional charges are the responsibility of the customer and may vary depending on the customs policies of the destination country. We recommend contacting your local customs office for more information regarding customs fees and regulations.
   
   
8. Shipping Delays or Issues While we strive to ensure timely delivery of all orders, please note that unforeseen circumstances or events beyond our control may cause shipping delays or issues. If you experience any problems with your shipment or have concerns about the delivery, please contact our customer support team, and we will assist you in resolving the matter.
   
   
9. Shipping Policy Changes Ace Flask reserves the right to modify or update our shipping policy at any time without prior notice. Any changes to the shipping policy will be reflected on our website.

For more detailed information regarding our shipping policy, please refer to the shipping section on our website or contact our customer support team for assistance.