Return and Refund Policy

Refund Policy

At Ace Flask, your health and safety are our top priority. For hygiene reasons, Ace Flask products are non-returnable once the packaging has been opened, except in cases where the item is defective or damaged.

30-Day Return Policy
You may request a return within 30 days of receiving your item. To be eligible for a return, your item must:

• Be unused and in its original, unopened packaging

• Include all tags and accessories

• Be accompanied by a receipt or proof of purchase

Defective or Damaged Items
If your order is defective, damaged, or you received the wrong item, please contact us immediately at hello@aceflask.com.au. We will assess the issue and provide instructions for a replacement or refund, even if the packaging has been opened.

How to Initiate a Return
To start a return, email us at hello@aceflask.com.au. Returns will not be accepted without prior approval. Once approved, we will provide a return shipping label and instructions.

Refunds
Once we receive and inspect your return, we will notify you if the refund is approved. Approved refunds are processed to your original payment method within 10 business days. If you haven’t received your refund within 14 business days of approval, please contact us at hello@aceflask.com.au.

Contact Us
For any questions about returns or refunds, reach out to us at hello@aceflask.com.au. We’re here to ensure you have a great experience with Ace Flask.