Information
Q: What are the benefits of using Ace Flask hydration flasks?
A: Ace Flask hydration flasks offer several benefits. Firstly, they are made with double-walled vacuum insulation, which helps to keep your beverages at the desired temperature for extended periods. This means your drinks will stay hot or cold for longer, allowing you to enjoy them at your convenience. Additionally, our flasks are BPA-Free, ensuring that no harmful chemicals leach into your drinks. They are also leak-proof, preventing any spills or accidents. Lastly, our flasks are designed to be easy to clean, making maintenance a breeze.
Q: How do I request a return?
A: To request a return, please contact us at hello@aceflask.com.au within 30 days of receiving your item. We will guide you through the return process and provide you with a return shipping label. It is important to ensure that the item is in the same condition as when you received it, with all tags intact and in its original packaging. Returns without prior authorization will not be accepted.
Q: What should I do if I receive a defective or damaged item?
A: If you receive a defective, damaged, or incorrect item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right. It is important to notify us as soon as possible so that we can assist you promptly.
Q: How long does it take to receive a refund?
A: Once we receive and inspect your return, we will notify you of the refund approval status. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card company's processing time.
Q: What if my return has been approved but I haven't received the refund?
A: If more than 14 business days have passed since we approved your return and you have not received the refund, please contact us at hello@aceflask.com.au. We will investigate the matter and assist you in resolving any issues.
Q: What shipping methods do you offer?
A: We offer various shipping methods to accommodate different preferences and delivery needs. During the checkout process, you will be able to select your preferred shipping method. Some common carriers we work with include Australian Post and Sendle.
Q: Do you ship internationally?
A: Yes, we currently ship to select international destinations. However, please note that certain restrictions may apply to specific locations due to customs regulations or other factors. During the checkout process, you will be able to select your desired shipping destination.
Q: How long does order processing take?
A: Order processing typically takes 1-3 business days, excluding weekends and holidays. However, please note that processing times may vary during peak seasons or promotional periods. We strive to process orders as quickly as possible to ensure timely delivery.
Q: How can I track my order?
A: Once your order is shipped, we will provide you with a tracking number and instructions on how to track your shipment. You can use this tracking number to monitor the progress of your package and estimate the delivery date through the carrier's website or tracking portal.
Q: How are shipping costs calculated?
A: Shipping costs are calculated based on various factors, including the weight and dimensions of the package, the selected shipping method, and the destination. The applicable shipping costs will be displayed during the checkout process before you complete your order.
Q: Are there any additional fees for international orders?
A: For international orders, please note that customs duties, taxes, and other fees may be imposed by the destination country. These additional charges are the responsibility of the customer and may vary depending on the customs policies of the destination country. We recommend contacting your local customs office for more information regarding customs fees and regulations.
Q: What if there are shipping delays or issues?
A: While we strive to ensure timely delivery of all orders, unforeseen circumstances or events beyond our control may cause shipping delays or issues. If you experience any problems with your shipment or have concerns about the delivery, please contact our customer support team. We will assist you in resolving the matter and provide the necessary support.
Q: Can the shipping policy change?
A: Yes, Ace Flask reserves the right to modify or update our shipping policy at any time without prior notice. Any changes to the shipping policy will be reflected on our website. We recommend reviewing the shipping policy periodically for any updates or revisions.
If you have any further questions or need additional information, please feel free to contact our customer support team at hello@aceflask.com.au. We are here to assist you and provide the best possible service.